Banking & Finance

Challenge:

Providing a fantastic customer experience throughout the customer journey is one of the key objectives of banking and finance companies the world over. However, even with all the human and material capital involved, this is not always successful , if not data-driven.

Solution:

Building systems that integrate data on customer profile, open requests and past transactions enable continuously improving customer service. DataLens integrated modern contact center systems, chatbots, integrated with customer data and CRM systems , and overlaid with contextual search- to be able to bring the most relevant answers to customers on demand.

Results:

Reducing agent stress, improving customer engagement and satisfaction and reducing transaction times all greatly enhance business value.