Replic8

January 13, 2025 2025-01-13 11:52

Increase your first call resolutions with step-by-step visual navigation

Resolve customer queries and improve customer engagement with real-time query resolution

Deploy an intuitive customer experience knowledge bank for your business


Delight your customers with step-by-step visual navigation that simplifies their journey and ensures a seamless experience. By leveraging this intuitive approach, you can significantly increase First Call Resolution rates and provide uniform service resolutions across all interactions. This reduces query escalation costs and minimizes the need for extensive training, optimizing operational efficiency. Additionally, seamless access to a comprehensive Knowledge Bank empowers teams to resolve queries faster, further reducing dependency on human resources and lowering overall operational costs. Together, these enhancements create a more efficient and satisfying customer experience.

Multichannel Customer Support

Relay precise and effective resolution knowledge on call, email, SMS or WhatsApp with step-by-step scenarios and accurate simulations.

Largest Device Simulation Repository

Set up an entire knowledge bank on mobile phones, web and mobile applications, internet dongles, DTH, Broadband, and more.

Intuitive Search

Refine your search results with predictive virtual support on any topic via automated SOPs, articles, step-by-step decision trees, and visual guides.

Multi-Platform Accessibility

Simplify your customer support experience with easy integration on multiple platforms for the end user.

Multilingual Click-to-Click Guide

Add easy and quick query resolutions in all local and international languages to allow call centre agents to guide customers visually across all geographies.

Performance Analytics

Monitor real-time data of detailed insights into agent performance and query resolution quality for each interaction.

Highly Adaptable Array of Product Solutions for Devices Across Industries

Consumer Electronics
DTH
White Goods
Smart Devices
Automobile
Router

Transform millions of customer queries into valuable interactions to enhance customer retention for your business

Transform millions of customer queries into valuable interactions to enhance customer retention for your business

    • Enhanced agent productivity by 30% and reduced operational cost by 15%
    • Increased customer satisfaction by 64% and decreased call escalations by 46%
    • Decrease in Average Handle Time (AHT) and improvement in first call resolution
FAQs

Any questions? We're here to help

DATA INTEGRATION

The platform supports a wide range of data sources and provides prebuilt and
custom-built connectors to enable seamless integration of these sources.

DATA CLEANSING AND VALIDATION

The platform offers several tools to clean and validate data, ensuring data accuracy and completeness.

ETL (EXTRACT, TRANSFORM, LOAD) PROCESSING

The platform provides a powerful ETL processing capability that allows for the efficient transformation of data into a format that can be easily analyzed

VISUALIZATION

The platform enables the creation of interactive dashboards and reports, allowing users to gain insights into their data through charts, graphs, and other visualizations.

COLLABORATION

The platform enables collaboration between teams, allowing users to share data, reports, and dashboards with other team members.

SECURITY

The platform provides robust security features to protect data privacy and ensure compliance with data regulations.