Blogs
Datalens, a global data engineering and AI solutions company, announced an acquisition of OneClick Technologies, a niche GenAI and CX...
In the ever-evolving landscape of business, where competition is fierce and customer expectations are soaring to new heights, the need...
In today’s technologically advanced epoch, where virtual interactions reign supreme, businesses must adapt and innovate to retain their most valuable...
In today’s hypercompetitive business landscape, where customer expectations are reaching unprecedented heights, neglecting your customers can be a costly mistake....
In today’s fast-paced and interconnected world, businesses are constantly seeking ways to stand out from the competition and create meaningful...
Welcome to the future, where the synergy of artificial intelligence (AI) and customer service is redefining the way businesses interact...
Introduction “Your customers want an experience that is fast and convenient” – (Krisztian Tabori, head of global brand design and...
Introduction: A knowledge Management System (KMS) is a tool that allows the creation, management, storage and retrieval of information from...
“Evolved companies aren’t customer-centric. They’re customer experience-centric.” – (Source: Prophet) Since the end of the pandemic in 2022, companies were relieved...
Since the first created chatbot by MIT in 1966, named Eliza, which analyzed keywords in a chat to ask questions...