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Better Service Using Ticket Analytics

July 23, 2024 2024-07-23 11:10

Better Service Using Ticket Analytics

Objective

A leading Automotive manufacturer needed an improved solution for Incident Data Management  & Deriving Business Insights by analysing data from their Service Management Portal

About the Business

Automotive

ASEAN

Data Automation & Better Business Insights

Smart Data Integration for Enhanced Engagement

The Automotive company partnered with DataLens to implement a scalable data infrastructure, ensuring seamless data integration and analytics capabilities to enhance & automate there BI experience.

Solution Highlights

  • Data Capture

    Automated real-time data capture from Servicenow.

  • Pipeline Automation

    Event Based Shrepoint Triggers to Automate Data

  • Data Quality Checks

    Delta Live tables for validation and error handling.

  • Data Lake Storage:

    Accommodating diverse and voluminous data.

  • Security and Compliance

    Data encryption and RBAC-based access governance.

  • BI Implementation

    Developing and deploying BI models to enhance overall reporting system

Key Outcomes

  • Data Pipeline Automation

    Automated end to end data pipeline & Reduced overall time required for data ingestion and processing tasks by 40%

  • Performance Optimization(Effort & Cost)

    Increased overall performance by 40% & reduced the overall system cost by 15%

  • Analytics-Driven Decision Making

    Utilize insights derived from the Power BI to inform various internal teams to take efficient operational decisions starting day 1